2023 Gartner® Magic Quadrant™ for CPaaS.

Cisco is positioned as a Visionary in this first ever Gartner Magic Quadrant for Communications Platform as a Service (CPaaS). See where Cisco is positioned alongside other CPaaS providers globally.
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Cisco is positioned as a Visionary

The CPaaS market is maturing rapidly driven by rising demand for frictionless customer experiences (CX). CPaaS is ideal to simplify and automate customer journeys at scale and deliver the right interactions for great customer experiences.

Cisco has a CPaaS solution, Webex Connect, as part of its Webex CX portfolio. We offer a secure, scalable, and compliant CPaaS solution that is designed specifically for enterprises, and delivers end-to-end customer journeys across multiple communication channels, that integrate with existing back-end systems.

Download the Gartner Magic Quadrant report for CPaaS to learn:

  • How Gartner define the CPaaS market

  • What makes Cisco a Visionary in the Gartner Magic Quadrant for CPaaS

  • View from Gartner on the strengths and cautions for Cisco

Gartner, 2023 Gartner® Magic Quadrant™ for Communications Platform as a Service (CPaaS), Lisa Unden-Farboud, Daniel O’Connell, Brian Doherty, and Ajit Patankar – 20 September 2023

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