Too many calls to stores? Let's make call deflection happen.
It costs $1 per minute to serve a customer over the phone. Switch to self-service channels for quick, cost-effective resolutions.
How can Webex CPaaS help you?
Manage staff efficiency and improve productivity.
Juggling “where is my order” queries and more puts pressure on your people. Cutting call volume makes for happier teams and customers. We help:
Customers use their channel of choice to ask questions and get answers faster
Improve customer journeys to reduce your order to contact ratio
Provide digital automation enabling store employees to focus on in-store customers
Deflect contact centre calls to improve agent productivity and satisfaction
Deliver alternative communication channels to drive down operational costs
Provide smarter, richer experiences across digital channels
Deliver a better service experience with Webex Connect.
Integrate with existing systems
Leverage existing technology investments such as IVR, CRM and ordering and billing systems to create a seamless service experience. No need to rip and replace.
One centralized platform
Manage all your communications on a single, cloud-based platform known as CPaaS to lower costs, reduce complexity, and accelerate IT roadmaps.
Multiple communication channels
SMS, RCS, WhatsApp Business, Google Business Messages and more. We work with leading messaging providers so you can enrich customer service and engagement.