Too many calls to stores? Let's make call deflection happen.

It costs $1 per minute to serve a customer over the phone. Switch to self-service channels for quick, cost-effective resolutions.

Explore brands doing it right

Manage staff efficiency and improve productivity.

Juggling “where is my order” queries and more puts pressure on your people. Cutting call volume makes for happier teams and customers. We help:

Customers use their channel of choice to ask questions and get answers faster  
Provide digital automation enabling store employees to focus on in-store customers 
Deflect contact centre calls to improve agent productivity and satisfaction 
Deliver alternative communication channels to drive down operational costs 
Provide smarter, richer experiences across digital channels

Experience it for yourself

Scan the QR code or tap the link below from a mobile device to see a call deflection journey in action.

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From long hold times to quick service.

Answer customer questions quickly.

Improve CX by guiding customers to digital, self-serve channels where they can easily receive answers to routine questions and resolve issues quickly.

Call deflection whitepaper
Be where your customers are.

Allow customers to search for and connect with your brand using their preferred messaging channel like WhatsApp, Instagram and more.

Conversational messaging eGuide
Enrich customer service and engagement.

Enable seamless digital and human interactions for high-priority inquiries, and empower agents to service more customers.

Elevate your CX blog

Deliver a better service experience with Webex Connect.

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Integrate with existing systems

Leverage existing technology investments such as IVR, CRM and ordering and billing systems to create a seamless service experience. No need to rip and replace.

One centralized platform

Manage all your communications on a single, cloud-based platform known as CPaaS to lower costs, reduce complexity, and accelerate IT roadmaps.

Multiple communication channels

SMS, RCS, WhatsApp Business, Google Business Messages and more. We work with leading messaging providers so you can enrich customer service and engagement.

Discover CPaaS for retail

Find out how an enterprise-grade Communications Platform-as-a-Service (CPaaS) can help you deliver a more efficient and connected retail experience for your customers and employees.

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