Customer stories.
Find out how businesses across the globe are using Webex CPaaS solutions to drive customer engagement.
Centrica deflected 5% of customers to WhatsApp.
As part of an initiative to modernize and improve their operations, Centrica wanted to reduce the number of calls into the contact center by embracing multiple digital channels.
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Features our customers love.
Two-way messaging
Go beyond simple ‘yes’ / ‘no’ replies with rich two-way messaging that delivers personalized outcomes.
AI automation
Rapidly build and train chatbots so your customers can easily self-serve and resolve their queries quickly.
Channel flexibility
Easily adopt new channels to deliver a consistent experience across a wide range of digital and traditional digital channels.
Tier 1 network
Benefit from secure, high performance and cost-effective Tier 1 connectivity across the US, Canada, and UK.
Fully compliant
With GDPR, HIPPA and ISO 27001 controls built in and tools for meeting global and regional regulations, your compliance needs are met out-of-the-box.
