Customer stories.
Find out how businesses across the globe are using Webex CPaaS solutions to drive customer engagement.
Centrica deflected 5% of customers to WhatsApp.
As part of an initiative to modernize and improve their operations, Centrica wanted to reduce the number of calls into the contact center by embracing multiple digital channels.
Filter by industry
-
Public & Government
Global contact center efficiency
Maximizing customer interactions handled using Whatsapp.
-
Travel
Diversifying travel communications
Increasing customer engagement and operational efficiencies.
-
Healthcare
Seamless patient reminders
Using SMS reminders reduced staff admin and postage costs.
-
Public & Government
Transforming debt resolution
Transitioning from traditional channels to grow customer trust.
-
Healthcare
Creating a digital ecosystem
The trust received 5 million in funding to transform patient care.
-
Sign up to our newsletter for more CPaaS insights
-
Telecommunications
Multichannel adoption
Using email, SMS and RCS for more interactive customer journeys.
-
Public & Government
Collaboration across teams
HMRC consolidated their communications into one platform.
-
“RCS has been a game-changer in building customer trust, that has led to a significance increase in payment rates for council tax collection and debt recovery. ”Public & Government
A local council building trust
Increasing customer engagement to support debt collections.
-
Telecommunications
Trialing RCS campaigns
Using RCS to create a more innovate messaging experience.
-
Retail
24/7 service support
A new chatbot enabled agents to focus on more complex queries.
-
Telecommunications
Consolidated comms
Fragmented messaging across the customer experience.
-
Finance & Insurance
Reducing call volumes
Integrated automated workflows to proactively update customers.
-
Utilities
Deflecting calls to WhatsApp
Reducing inbound calls by embracing multiple digital channels.
-
Healthcare
Reducing ‘Did not Attend’ rates
Patients were missing appointments due to lost or late mail.
-
Healthcare
Revolutionize patient journeys
The Trust didn't want to continue to rely on postal letter reminders.
-
Telecommunications
Multi-channel campaigns
Optimizing campaigns in real-time to enhance performance and customer experience.
Features our customers love.
Two-way messaging
Go beyond simple ‘yes’ / ‘no’ replies with rich two-way messaging that delivers personalized outcomes.
AI automation
Rapidly build and train chatbots so your customers can easily self-serve and resolve their queries quickly.
Channel flexibility
Easily adopt new channels to deliver a consistent experience across a wide range of digital and traditional digital channels.
Tier 1 network
Benefit from secure, high performance and cost-effective Tier 1 connectivity across the US, Canada, and UK.
Fully compliant
With GDPR, HIPPA and ISO 27001 controls built in and tools for meeting global and regional regulations, your compliance needs are met out-of-the-box.
