Webex Connect

Cloud communications platform, built for the enterprise.

Digital interactions at scale, across the entire customer journey.

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Have richer conversations with real-time, two-way messaging.

  • Automate the customer journey, delivering tailored digital interactions at every stage.

  • Go beyond simple ‘yes’ / ‘no’ replies with rich two-way messaging that delivers personalized outcomes.

  • Integrate with your business systems to set-up triggers, respond intelligently and refine future conversations.

Choose how you want to build.

  • Gain quick access to a range of programmable APIs and SDKs to code your own applications.

  • Use the Flow Builder, an easy-to-use canvas containing configurable drag and drop nodes to quickly create automation flows.

  • The Flow Builder empowers developers to build and update solutions quickly and non-developers to visualize their ideas with IT.

Have complete channel flexibility.

  • Easily adopt new channels to interact with customers on the channels they prefer.

  • Deliver a consistent experience across a wide range of digital and traditional digital channels.

  • Benefit from secure, high performance and cost-effective Tier 1 connectivity across the US, Canada, and UK.

Stay in control with industry leading security and reporting.

  • Control who has access to the platform, their permissions, and see any changes made. ​

  • Ensure compliance and protect customer data with built-in security tools and processes.

  • Continually optimize your interactions using granular insights and customizable reporting.

Maximize efficiency through AI interactions.

  • Rapidly build and train chatbots so your customers can easily self-serve and resolve their queries quickly.

  • Intelligently automate interactions with Natural Language Programming (NLP) and Understanding (NLU).

  • If support from a live agent is needed, seamlessly handover digital interactions with full context.

Used by world leading brands.

Top use cases.

Acquire

Authenticate

Nurture

Support

Retain

Promotional campaigns

Deliver rich multi-channel campaigns which include buttons, carousels, rich imagery, and ability to track response rates.

Google Search to messaging

Allow customers to go from a Google Search to messaging your business with the touch of a button.

Welcome and onboarding

From welcoming customers to sharing ‘how-to’ guides, use proactive messaging to instantly build customer relationships.

Authentication​

Deliver one-time passwords (OTP) and enable two-factor authentication (2FA) across multiple channels.​

SIM swap​

Assess risk in real-time to identify SIM swap fraud and then automate protective follow-up interactions.​

​Fraud alerts​

Send notifications that validate transactions or confirm suspicious activity to trigger automated protective actions.​​

Upsell recommendations

Boost your sales with personalized upsell and cross-sell communications.

Proactive comms

Automate triggers that share relevant and enriching content that recommends, educates and enhances service delivery.

Reschedule appointments

Sending reminders that allow customers to reschedule any appointments via a channel of their choice.

Inbound call deflection

Enable customers to transfer from the IVR call queue to a messaging channel of their choice.

Proactive call deflection

Guide customers to chatbots where they can self-serve to solve queries before they reach the contact center.

Surveys ​

Give your customers a voice by triggering CSAT surveys that easily collect feedback.

Contract renewals

Prevent customer churn with proactive renewal reminders at the perfect moments.

Payment reminders

Reduce late payments with reminders containing mobile payment options or links directing customers where to pay.

Abandoned carts

Help customers complete their purchases using reminders triggered by abandoned carts.

Customer stories.

  • 500% increase in customer engagement.

    SMARTY transformed customer interactions with a multi-channel customer onboarding program.

  • 5% of callers deflected to WhatsApp.

    Centrica significantly reduced the number of inbound calls by deflecting calls from IVR to SMS and WhatsApp.

  • 90% of customers felt more reassured.

    Southwark Council improved the trust and legitimacy of their communications with RCS Business Messaging.

  • 27% decrease in missed appointments.

    Cambridge University Hospitals NHS achieved one of the lowest Did Not Attend rates in the country.

Interact with customers on their favorite channels.

  • SMS

  • RCS Business Messaging

  • MMS

  • Branded Text

  • Email

  • In-app Messaging

  • WhatsApp

  • Live Chat

  • Google's Business Messages

  • Messenger

  • Apple Messages for Business

  • Voice / Verified Calls

  • Instagram

  • Push Notifications

Integrate with any system.

With Webex Connect seamlessly consume events from existing systems to trigger customer communication flows. Benefit from pre-built or custom integrations to trigger, personalize and fulfil communications across journeys and processes.

Programmable APIs power endless possibilities.

Use our APIs to integrate powerful communication capabilities into your applications

Whether you want to send bulk messages or automate communication flows, leverage a portfolio of APIs for channels business intelligence, payments and authentication to drive customer experience transformation.

Visit our Developer hub to:

  • Access API and SDK documentation

  • Read our Webex Connect how-to guides

  • Sign up to the Webex Connect sandbox

  • See the latest developer thought leadership

  • View developer support options

Made for enterprises.

Your customer experience transformation partner.

Webex portfolio

Webex CPaaS Solutions is part of the Webex Collaboration portfolio. Users of the wider Webex Portfolio can frictionlessly work across our products.

Cisco Security

Our products are shaped by Cisco’s secure by default vision, adhering to the latest security best practices.

Professional services

Our bespoke services team can support you throughout your journey, from technical consultation to strategic planning and implementation.

Compliance

With GDPR, HIPPA and ISO 27001 controls built in and tools for meeting global and regional regulations, your compliance needs are met out-of-the-box.

Partners

Cisco’s partner ecosystem is one of the largest and most diverse in the IT industry, delivering innovative solutions to customers.

Want to learn more?

Use these resources to help get you started.

Webex Connect Whitepaper

With our experts giving best practices and use case examples, this whitepaper will help you get started.

Security eGuide

Discover the 5 pillars of cloud communications security shaped by Cisco's secure default vision.

Messaging Network

Find out about our Tier 1 network that offers direct carrier connections.

Find out how we can help your business.

Talk to one of our experts today.