Webex Connect recognized as a Visionary in the first ever Gartner® Magic Quadrant™ for CPaaS.

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Webex Connect

One platform, all your customer interactions.

An API and low-code Communications Platform as a Service (CPaaS), designed to help enterprises lower cost, reduce complexity, and accelerate IT roadmaps.

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See how Webex Connect is driving seamless CX across multiple channels for Centrica.

Case study

Webex Connect Whitepaper

With our experts giving best practices and use case examples, this whitepaper will help you get started on your CPaaS journey.

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Enterprise-grade CPaaS.

  • Centrally manage customer interactions

  • Rapidly automate customer journeys

  • Accelerate your IT roadmap

  • Innovate with new communication channels

  • Reduce duplication, avoid fragmentation

  • Deliver connected customer experiences faster

Communications Platform as a Service.

Rapidly automate customer journeys

Visual flow builder

Map and automate customer journeys in minutes using a drag-and-drop editor with powerful building blocks (nodes). Shift to low-code development to reduce the time to market for new applications and journeys. 

Integrations

Seamlessly consume events from existing systems to trigger customer communication flows. Integrate customer interactions with backend systems to achieve end-to-end automation.

Flow versioning and control

Easily test, deploy, and make iterative changes to flows in a secure and scalable serverless environment.

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Engaging experiences at every touchpoint

Reach customers over any channel

Leverage our extensive portfolio of communication APIs and SDKs for SMS, voice, push, RCS, WhatsApp, video, etc., to engage customers on their preferred channels.

Deliver rich communications

Go beyond just inbound and outbound. Get full-featured capabilities for every channel including intelligent IVRs, chatbots, rich messaging, and more.

Multiple ways to add new channels

Use our low-code visual builder to configure channel capabilities or embed our APIs into your existing applications and services.

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EGUIDE

The 5 pillars of cloud communications security.

Security is now a top priority as CPaaS apps, APIs and flows become increasingly intertwined with mission-critical processes and systems. Discover how Webex Connect powers secure cloud communications and provides safeguards against an increasingly complex security landscape.

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Manage customer preferences.

Consent management

Capture and manage consent across channels. Ensure interactions are compliant with regulatory requirements.

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Preference management

Empower your customers to decide how and when they wish to be contacted. Our visual builder provides out-of-the-box support to cater for customer preferences.

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Frequency management

Control the frequency and time of contact. Apply social hour checks and contact limits for different interaction types, channels, and contact groups.

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Automate with a human touch.

Conversational automation

Use Natural Language Processing (NLP), Natural Language Understanding (NLU), and AI capabilities to power conversational customer interactions.

Seamless agent handovers

Create and deploy bots to answer routine questions and automate tasks. Handover conversations with full context to live agents when required.

Accelerated bot development

Leverage the no-code toolset including template designer, curator console, and one-click testing to rapidly build your own bots.

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“Delivering personalized communication, especially across mobile and digital communication channels, is hugely important to us and our clients. We are pleased to work with imimobile, a partner with proven experience and track record in the financial services sector and look forward to delivering greater personalization for our clients. ”

Francois Viviers, Marketing & Communications, Capitec Bank

Webex Connect developer sandbox.

The Webex Connect developer sandbox is a pre-configured environment in which you can prototype applications with channels such as SMS, voice, and WhatsApp. It is designed to allow enterprise developers and IT leaders to trial the APIs, SDKs, and advanced CPaaS capabilities of Webex Connect.

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Communication APIs for over 16+ channels.

  • Apple Messages for Business

  • Google's Business Messages

  • Email

  • In-app Messaging

  • Live Chat

  • Messenger

  • Push Notifications

  • RCS Business Messaging

  • SMS / Verified SMS

  • Voice / Verified Calls

  • WhatsApp

  • MMS

  • Wallet

  • Instagram

Integrate multiple systems into customer journeys

Leverage pre-built integrations with CRM, marketing, and contact center systems. Integrate seamlessly using REST/SOAP APIs, message queues, FTP/sFTP, among other options. Reuse integrations across multiple customer journeys.

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Analyze and optimize customer journeys

Use our pre-built reporting, data visualization, and descriptive analytics to understand and optimize how your customers interact with you. Configure your own custom reports and dashboards.

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PRODUCT SHEET

Webex Connect.

Rapidly automate customer interactions across multiple channels. Learn how Webex Connect can help you manage an increasingly complex communications landscape and deliver a differentiating customer experience.

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CPaaS for enterprises.

Central control

Centrally control the full lifecycle of your customer interaction use cases. Manage user roles and permissions across functions, business units, and geographies.

Service assurance

Our high-performance execution environment scales elastically to keep up with changes to your customer interaction volumes.

Secure and compliant

With GDPR, HIPAA, CCPA, and ISO 27001 controls built-in, your security and regulatory compliance needs are met out-of-the-box.

Granular controls

Real-time service monitoring with detailed delivery and read receipts for each channel, usage metrics, and custom logs.

Hosting options

Multiple deployments across North America, Europe, and Asia offer you choice and compliance with data sovereignty requirements.

World-class support

24x7 support, dedicated account management, API documentation, developer resources, and expert live chat.

Orchestrate customer interactions on one platform.

Book a demo or try the developer sandbox now.

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