Cisco recognized as a Visionary for the second time in the 2024 Gartner® Magic Quadrant™ for CPaaS
Digital interactions at scale, across the entire customer journey.
Contact us Explore whitepaperDigital interactions at scale, across the entire customer journey.
Contact us Explore whitepaper
Automate the customer journey, delivering tailored digital interactions at every stage.
Go beyond simple ‘yes’ / ‘no’ replies with rich two-way messaging that delivers personalized outcomes.
Integrate with your business systems to set-up triggers, respond intelligently and refine future conversations.
Gain quick access to a range of programmable APIs and SDKs to code your own applications.
Use the Flow Builder, an easy-to-use canvas containing configurable drag and drop nodes to quickly create automation flows.
The Flow Builder empowers developers to build and update solutions quickly and non-developers to visualize their ideas with IT.
Easily adopt new channels to interact with customers on the channels they prefer.
Deliver a consistent experience across a wide range of digital and traditional digital channels.
Benefit from secure, high performance and cost-effective Tier 1 connectivity across the US, Canada, and UK.
Control who has access to the platform, their permissions, and see any changes made.
Ensure compliance and protect customer data with built-in security tools and processes.
Continually optimize your interactions using granular insights and customizable reporting.
Rapidly build and train chatbots so your customers can easily self-serve and resolve their queries quickly.
Intelligently automate interactions with Natural Language Programming (NLP) and Understanding (NLU).
If support from a live agent is needed, seamlessly handover digital interactions with full context.
Deliver rich multi-channel campaigns which include buttons, carousels, rich imagery, and ability to track response rates.
Allow customers to go from a Google Search to messaging your business with the touch of a button.
From welcoming customers to sharing ‘how-to’ guides, use proactive messaging to instantly build customer relationships.
Deliver one-time passwords (OTP) and enable two-factor authentication (2FA) across multiple channels.
Assess risk in real-time to identify SIM swap fraud and then automate protective follow-up interactions.
Send notifications that validate transactions or confirm suspicious activity to trigger automated protective actions.
Boost your sales with personalized upsell and cross-sell cloud communications.
Automate triggers that share relevant and enriching content that recommends, educates and enhances service delivery.
Sending reminders that allow customers to reschedule any appointments via a channel of their choice.
Enable customers to transfer from the IVR call queue to a messaging channel of their choice.
Guide customers to chatbots where they can self-serve to solve queries before they reach the contact center.
Give your customers a voice by triggering CSAT surveys that easily collect feedback.
Prevent customer churn with proactive renewal reminders at the perfect moments.
Reduce late payments with reminders containing mobile payment options or links directing customers where to pay.
Help customers complete their purchases using reminders triggered by abandoned carts.
Using our cloud communications platform, SMARTY transformed customer interactions with a multi-channel customer onboarding program.
Centrica significantly reduced the number of inbound calls by deflecting calls from IVR to SMS and WhatsApp.
Southwark Council improved the trust and legitimacy of their communications with RCS Business Messaging.
Cambridge University Hospitals NHS achieved one of the lowest Did Not Attend rates in the country.
With our cloud communications platform, Webex Connect, seamlessly consume events from existing systems to trigger customer communication flows. Benefit from pre-built or custom integrations to trigger, personalize and fulfil communications across journeys and processes.
Use our APIs to integrate powerful cloud communication capabilities into your applications
Whether you want to send bulk messages or automate communication flows, leverage a portfolio of APIs for channels business intelligence, payments and authentication to drive customer experience transformation.
Visit our Developer hub to:
Access API and SDK documentation
Read our Webex Connect how-to guides
Sign up to the Webex Connect sandbox
See the latest developer thought leadership
View developer support options
Your customer experience transformation partner.
Get more support in sending cloud communications with these resources.
