Branded Text

Upgrade your SMS experience.

Deliver a rich messaging experience that is fully branded and secure.

Book a demo Datasheet

Build customer trust

Consumers receive trillions of messages via SMS every year. But it can be difficult for them to trust and verify SMS they recieve, as sender numbers are often random and offer no business verification. 
Branded Text adds a level of verified SMS and branding to business SMS messaging, so customers know exactly who’s contacting them. Interactions are richer with read receipts and rich links to improve the messaging experience. Make your messages instantly recognizable and authentic to boost customer engagement with Branded Text - no technical changes required! 

Branded Text

With sender ID and branding, customers can trust that the message is genuine. Additional rich media capabilities help to create more visual communications that drive response rates.

Regular SMS

With no branding or sender ID, customers cannot completely trust that the message is genuine. This negatively impacts response rates and can lead to an increase in fraud.

Use cases.


Reduce fraud by letting customers know that any message that isn’t sent from a verified account should not be engaged with.


Deliver updates that customers can trust. Provide links that take customers to places where they can manage deliveries with confidence.


Raise brand awareness and drive engagement with a branded channel for interacting with promotions, rewards, and updates.

Always-on connections with Webex Connect.

Manage all your customer interactions and channels in one place with our enterprise CPaaS platform. From APIs and pre-built integrations to low-code tools, Webex Connect equips your organization with everything you need to create and optimize the communications journeys that deliver a better experience to every customer.

Got questions about Branded Text? We've got you covered.

  • How does Branded Text work?

  • Why should I be using Branded Text?

  • How to verify SMS?

  • What is an SMS sender ID?

  • How do I upgrade to Branded Text?

Want to learn more?

Branded Text Datasheet

Learn how to get started with Branded Text with just a few steps.

What Branded Text can do for your business

Redefine messaging while building your brand and engaging consumers.

Messaging channels

Deliver richer experiences across 16+ channels including SMS, RCS, WhatsApp Business, Instagram and more.

Start building customer trust with Branded Text.

Talk to one of our experts today.