Healthcare

Every interaction cares.

Transform patient interactions, improve efficiencies, and reduce costs using digital channels.

Watch video Talk to an expert

Popular solutions.

  • Appointment management

  • Mobile co-pay assistance cards

  • Video consultations

  • Delivering digital test results

  • Pre-treatment reminders

  • Prescription refill reminders

Transform how you engage and deliver services to patients.

Optimize costs and patient benefits with simple alerts

Appointment booking

Enable patients to book, rebook, and cancel appointments using digital channels. Reduce missed appointment rates and costs for healthcare providers.

Prescription refill reminders

Deliver simple notifications about prescription refills to patients. Allow them to order or defer the prescription in a self-serve mode.

Proactive alerts

Send automated alerts when the prescription is ready to collect or notify the patient if there have been any delays.

Provide key information with ease

FAQ bots

Provide healthcare information to patients with FAQ bots. Enable patients to self-serve and reduce the number of inbound calls.

Deliver digital test results

Automate the delivery of test results through digital channels that patients use every day. Instant, real-time notifications remove delays often created by postal services and reduce costs for healthcare providers.

Be there across the patient journey

Co-pay assistance

Drive program acquisition and enrollment through mobile wallet co-pay cards that simplify prescription refills and improve patient education for better patient outcomes.

Pre-treatment reminders

Send reminders using digital channels to prepare patients for tests or treatment. Help ensure patients follow the correct pre-procedure instructions. Provide directions to the treatment center to avoid delays or no-shows.

Deliver personalized experiences

Video consultations

Allow one-to-one consultations between clinicians and patients using a secure and encrypted solution that helps improve the quality of care. Enable clinicians to send x-rays, treatment information, and screen recordings.

Utilize new communications channels

Create interactive patient experiences with new channels such as RCS and Apple Messages for Business. Personalize patient experiences with richer capabilities including buttons, carousels, list pickers, and video.

Digital healthcare playbook

76% of patients believe that digital communication tools enhance patient experience. But how exactly do they achieve this, and which channels are most effective? Find out more in this eGuide.

Why Webex CPaaS Solutions?

Experience

Our healthcare team has over 20 years of experience in transforming patient interactions. It has worked closely with the NHS in the UK to deliver over 120 million secure patient communications per year.

Security & trust

Our platform is hosted in SOC-2 Type II compliant data centers, and we are PCI-DSS 3.0 certified, meeting the most rigorous security standards. Our solutions also enable HIPAA-compliant communications.

Innovation

Our in-house research team is constantly looking for new and innovative ways to improve patient interactions using the latest channels and technology.

Webex Notify.

Reduce call volumes and improve customer experience by sending timely and relevant notifications to patients across SMS, email, and voice.

We have always felt that a significant number of our patients do not actually need to come to the clinic. Clinicians are able to tailor the consultation to patient's needs, which has resulted in improved clinician satisfaction and hopefully will result in improved patient satisfaction as well. ”

Dr. Muhammad Javed, Consultant Paediatrician and CCIO, Walsall Healthcare NHS Trust

Want to learn more?

Customer story

How conversational reminders reduced missed appointment rates by 27%.

Customer story

Pharmacy2U

Video

Introducing video consultations

Start putting patient interactions first.

Talk to one of our experts today.