Every interaction delivers.

Create seamless package delivery journeys that improve efficiency and reduce costs.

Talk to an expert Discover our CPaaS platform

Popular solutions.

  • Returns and collection journeys

  • Call deflection

  • Personalized delivery experiences

  • Proactive disruption management

  • Customer service automation

  • Digital messaging

Streamline operations and transform CX.

Create efficiency with intelligent automation

Automate frequent enquiries

Deploy AI-driven chatbots to solve the most frequent customer service enquiries, such as order status, refund requests, or returns management.

Offer self-service options

Allow delivery tracking, pick up or drop-off address modification, delivery time slot changes with FAQ bots, smart web links, and live chat to resolve customer enquiries faster.

Disruption management

Send automated alerts to handle service disruption in real-time. Enable courier-tracking, geo-fencing, and more to keep customers informed and reduce inbound call volumes.

Enrich the delivery experience

Convenient customer experience

Design customer journeys that are unique and interactive. Leverage two-way messaging channels that allow customers to modify delivery schedules.

Ensure safe deliveries

Use digital channels or voice-based verification to ensure safe deliveries. Enable two-factor authentication or digital signatures to secure the delivery process.

Deliver a richer experience

Choose from 16+ channels such as RCS, Apple Messages for Business, SMS, and WhatsApp Business to interact with customers using rich capabilities to improve the delivery process.

Proactive updates for a seamless service

Reduce failed delivery attempts

Reduce failed deliveries and costly re-deliveries with voice call confirmations. Send proactive alerts of estimated delivery timelines to improve delivery rates.

Deflect the need to contact

Send proactive updates to customers on delays, reschedule delivery times, organize safe place 'drop off', and more to manage and resolve disruptions.


Optimize the last mile delivery customer experience.

The goal of last mile delivery is to transport a package to its recipient as quickly as possible, which is critical to improving brand loyalty and generating sustainable, long-term growth. Find out about best practices for the last mile delivery to create seamless end-to-end journeys.

Why Webex CPaaS Solutions?


Our platform and applications work together with your existing systems to maximize previous technology investments.


Build and iterate interactive customer journeys on the go based on changing customer and business needs.


Make package delivery a personalized experience that works for both the customer and businesses using digital messaging channels.

Want to learn more?

Customer story



Conversational Messaging eGuide


Predications for CPaaS in 2023

Deliver a more convenient and efficient experience.

Talk to one of our experts today.