Every interaction wins customers.
Build interactive journeys with intelligent automation that engage and excite customers.
Popular solutions.
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Unified view of customer gaming activity
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Profile manager for VIP customers
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Registration and rewards management
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Personalized offers with CRM integration
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AI-driven enquiry resolution
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Proactive alerts to prevent fraud
Who we work with.
Deliver rich interactions across the customer lifecycle.
Play it right with personalized marketing
Personalized campaigns
Design personalized marketing campaigns using customer data stored within existing internal systems such as gaming preferences and popular activity times.
Loyalty rewards
Design attractive loyalty rewards and promotions across multiple channels at scale. Send promotional vouchers that can be redeemed using Apple Wallet or Google Pay.
Manage VIP customers
Deliver a differentiated experience to VIP customers by sending personalized offers and deals on the channels of their choice.
Support customers on their favorite channels
Encourage self-service
Allow AI-driven chatbots to lead issue resolution using digital messaging channels like Facebook or Twitter. Enable seamless handovers to contact center agents for complex enquiries.
Call deflection
Deflect frequent inbound account enquiries such as registration issues, top-up limits, or customer verification to cost-efficient messaging channels that resolve problems faster.
Create conversational interactions
Use the latest channels
Make new registrations or zero-balance alerts interactive using richer channels such as RCS. Suggest alternative gaming options in real-time using push or in-app notifications.
Proactive messaging
Safeguard customers from spending too much, risky transactions, or suspended accounts with proactive automated alerts and notifications across any channel.
IT buyer’s guide for CPaaS.
CPaaS is one of the most exciting opportunities in the cloud communications space. A growing number of enterprises are using APIs, SDKs, and low-code tools within CPaaS solutions to design communications-enabled applications that enhance digital competitiveness. Discover the key features and functionality that you need to look for in an Enterprise CPaaS solution.
Why Webex CPaaS Solutions?
Agile
Secure
Up your CX game with every interaction.
Talk to one of our experts today.