Messaging-based customer acquisition
Payment collection journeys
Digital quotes, sign up, and renewal
Customer service automation
End-to-end customer journey orchestration
Automated claims management
Automate your claims journey and offer self-service support to your customers to help reduce inbound call volumes and improve customer satisfaction. Watch this video that shows a customer receiving a proactive notification to submit a claim or chat to an agent due to severe weather through Webex Connect.
Who we work with.
Transform how you engage and deliver services to customers.
Welcome and retain customers with ease
Meet customers on the right channel
Reach out to your potential customers on the conversational messaging channels they prefer. Use rich media channels such as WhatsApp or RCS to send them quotes. Enable them to sign up or get information instantly.
Accelerate acquisition and onboarding
Simplify onboarding processes with intelligent automation to gather customer information and activate their policies without the need for lengthy forms or paperwork.
Up-sell or cross-sell effectively
Leverage customer data to offer personalized or increased coverage. Cross-sell and up-sell relevant policies to improve customer retention.
Empower your customers in need
Provide support instantly
Manage claims requests effectively through intelligent customer contact management. Allow customers to seamlessly switch from a voice call to a conversational messaging channel for quicker case resolution without having to wait on hold in long queues.
Keep customers informed at all times
Communicate claims’ status to your customers proactively and drastically reduce the need for inbound inquiries with prompt updates and notifications.
Stay connected throughout the process
Personalize every interaction
Send personalized renewal offers. Integrate with existing CRM and policy quote and processing systems to offer customized coverage policies. Create contextual, connected customer experiences from start-to-finish.
Enhance customer service with blended AI
Make end-of-life renewal cycles smooth with self-service. Send renewal reminders with the option to renew with a click. Address initial renewal inquiries with automated chat blended with human engagement at the right moment.
Build trust both ways
Authorize information exchange
Ensure thorough verification of customer data to make any amends to policies. Safeguard customer data with two-factor authentication using messaging channels and voice calls to authorize transactions.
Avert fraud with authenticity
IT buyer’s guide for CPaaS.
CPaaS is one of the most exciting opportunities in the cloud communications space. A growing number of enterprises are using APIs, SDKs, and low-code tools within CPaaS solutions to design communications-enabled applications that enhance digital competitiveness. Discover the key features and functionality that you need to look for in an Enterprise CPaaS solution.
Why Webex CPaaS Solutions?
“The imimobile solution allows us to make timely and targeted interventions across the customer lifecycle, often in real-time following an initial customer inquiry. ”