Verified and Branded Sender ID
160 Character limit
Want the benefits of Basic messages without changing your existing SMS traffic? Branded Text might be right for you.
It’s finally here — Apple now supports RCS as part of iOS 18.
RCS Business Messaging
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Your business messaging, but better.
Amplify your messages with branded, rich media capabilities to create superior customer interactions.
What is RCS and why should you adopt it?
RCS Business Messaging delivers a rich app-like experience straight to your customers native messaging inbox on iOS and Android devices.
3x
Higher engagement rate
Boost engagement and open rates with rich, interactive features.
50%
Higher conversion
Drive sales and customer conversion rates with personalized messaging.
60%
Uplift in retention
Deliver branded messaging experiences that enhance customer retention.
Intuitive rich features.
Fully branded & verified
Reassure customers and minimize fraud risk by sending messages from a branded, verified and secure channel.
Suggested replies
Make replying as simple as a single tap with suggested, easy, one tap replies.
Suggested actions
Easily guide customers to the next step in their journey with suggested action buttons that can trigger a range of actions, including opening a webpage, sharing a location or creating a calendar event.
Rich cards & carousels
Combine text, images and suggested actions into a single message with rich cards. Build on this with carousels, a scrollable selection of up to 10 cards that provide a range of actions or replies.
Multi-media sharing
Easily share videos, GIFs and files with your customers from a single channel.
RCS eGuide: Why RCS is the global messaging standard
Don’t get left behind, see why RCS messaging is a must have into today’s CX driven market
Which type of RCS is right for you?
There are 3 types of RCS Business Messaging, our experts can help you navigate which is right for your business.
Enhance your SMS messages
Rich notifications that capture customer attention
Verified and Branded Sender ID
No character limit*
Interactive features such as carousels and button replies
Share rich multimedia such as images and locations
*Service provider restrictions apply.
Most effective for use cases where you want to deliver a rich notification enhanced with media or rich links, and a customer reply is rarely expected.
Conversational interactions that drive engagement
Verified and Branded Sender ID
No character limit*
Interactive features such as carousels and button replies
Share rich multimedia such as images and locations
Initiated by the brand (A2P) or by the customer (P2A)
*Conversations are not supported by all carriers.
Create more interactive and dynamic customer interactions where multiple messages are exchanged in real-time.
Customer stories.
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500% increase in campaign engagement
Using our cloud communications platform, SMARTY transformed customer interactions with a multi-channel customer onboarding program.
SMARTY customer story -
30% increase in payment rates
With RCS messaging oneSource not only improved operational efficiency, but also redefined the organization’s relationship with its customers.
oneSource customer story -
9/10 customers would recommend to a friend
RCS increased Pharmacy2U’s response rates compared to email and SMS, and their initial costs were offset by the greatly improved KPI performance.
Pharmacy2U customer story -
30 NPS point increase
A leading UK broadband provider, uses RCS to deliver proactive service updates, answer routine queries, and understand customer behavior.
TalkTalk customer story
Use cases by industry.
Finance
One-time passwords
Boost customer reassurance and security with OTP messages sent from a verified sender ID.
Retail
Order status updates
Allow customers to place orders, complete payment and receive real-time status updates - all from one verified channel.
Healthcare
Manage appointments
Confirm patient appointments, send reminders and enable seamless rescheduling in real-time.
Public Sector
Public service notifications
Send timely critical updates and emergency alert notifications from a branded, verified source.
Why Webex.
Leaders since 2018
We have years of experience of deploying RCS, working with associations like the MEF and GSMA to help shape the future of RCS functionality.
Step-by-step support
Whether you want to use our library of pre-built APIs, deploy an RCS chatbot or use our orchestration platform, Webex Connect - we can help.
Direct carrier support
We handle ecosystem complexity. Our direct connections with mobile operators across the world ensure you can reach RCS-enabled devices.
