Acceptable Use Policy


This Acceptable Use Policy (“AUP”) and the terms of the applicable agreement with an IMImobile legal entity (“Agreement”) regulate the use of the Webex CPaaS Solutions services and/or other services, as applicable (“Services”), unless provided otherwise.

By using the Services, you, as a user of the Services and the legal entity on behalf of which you are using the Services (“You”, “Your” will be construed accordingly) agree to comply with this AUP.

This AUP is subject to change from time to time and we encourage You to review this AUP regularly. Your continued use of the Services will constitute Your acceptance of the updated AUP.

Compliance with Channels’ Acceptable Use Policies and Applicable Laws

You must:

  • review and comply with the acceptable use policies and terms issued by channels from time to time (“Channel Terms”); in particular, but without limitation, You must ensure that You do not exceed any message limits imposed by any channel. If You fail to comply with any Channel Terms Your access to that channel may be suspended or removed.

  • comply with applicable law when using the Services.

Use of the Services

You must not:

  • use the Services to store or transmit in any way, messages or content that is illegal, harmful, unwanted, inappropriate, or objectionable, including, but not limited to, messages or content which we determine is false, inaccurate, misleading, unlawful, harmful, threatening, abusive, harassing, tortuous, defamatory, vulgar, obscene, invasive of another’s privacy or hateful or may bring us into disrepute and cause damage to our reputation.

  • send any messages which constitute unsolicited or unauthorised advertising, promotional materials, “junk mail”, “spam”, or any other forms of solicitation.

  • send messages which consist of or contain viruses or malware.

  • send messages in breach of any advertising codes of conduct.

  • send messages with the objective of harvesting information from third parties without their consent.

  • send any messages which disrupt the proper operation and functioning of any channel, the Services or which intentionally or unintentionally constitute a denial-of-service attack.

  • send messages which disrupt or alter the operation of or impair any machine or device upon which those messages are received or displayed.

  • send messages which remove or alter or restrict access to any data on any machines or devices upon which those messages are received or displayed.

Suspension of Services

If You fail to comply with this AUP we may suspend the Services and/or Your access to a channel in accordance with this AUP and the terms of Your Agreement, as applicable.


We may be obliged under applicable laws to disclose information to law enforcement agencies, governments and other public bodies that are legally entitled to obtain such information. We must also comply with court orders to disclose information. For further detail, please visit Cisco’s Security and Trust Center.

Where we believe that there have been serious instances of misuse of the Services (including without limitation where there may be a risk of harm to any person) by You we may also notify the police or relevant law enforcement agency.

We do not routinely monitor the use of the Services or the content of messages and the transmission of any message by us does not constitute a confirmation that the message complies with this AUP or Your Agreement.