Reporting & analytics

Deeper insights create richer experiences.

Understand and improve customer interactions, driven by data.

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Track and analyze customer interactions

Root cause analysis

Diagnose the flow execution metrics to identify areas of improvement.

Real-time performance view

Visualize how the customer journey is performing in real-time using bi-directional Sankey charts and comprehensive dashboards.


Webex Connect.

Rapidly automate customer interactions across multiple channels. Learn how Webex Connect can help you manage an increasingly complex communications landscape and deliver a differentiated customer experience.

Key features.

  • Descriptive analytics

    Use the embedded BI capability to perform multi-dimensional analysis and data visualization.

  • Segment analysis

    Create segments and sub-segments to analyze flows at a granular level.

  • Goal tracking

    Track end goals and outcomes in relation to engagement patterns.

  • Node-level analytics

    Understand execution time at a node-level to identify potential improvements.

  • Sankey charts

    Access multi-level path analytics to know what's working and what's not.

  • Time-bound analysis

    Configure custom reports and analyze customer interactions for different time periods.

Ready to take the next step?

Talk to one of our experts today.