Integrations

The right fit for every system.

Orchestrate customer interactions with your existing backend systems, cloud applications, and partner services.

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Integrate with any system

Pre-built integrations

Achieve faster time-to-market by leveraging pre-built integrations for Salesforce, Zendesk, NICE InContact, Cisco Finesse, and other systems.

Configure custom integrations

Quickly configure integrations with any REST or SOAP APIs. Our configuration-driven approach is faster than manual coding.

Reuse integrations

Configure integrations once and reuse them across communication flows. Make enhancements and changes using a central integration point.

Choose your interface.

REST APIs / SOAP APIs

s/FTP integrations

Message queues

Plug and play with your existing tools.

  • Salesforce

  • Oracle

  • ServiceNow

  • Zendesk

  • Nice in Contact

  • Genesys

  • Amazon Web Services

  • Pega

EGUIDE

Webex Connect: One CPaaS Platform, Seamless Integrations.

Discover how the flexible integration framework within Webex Connect can optimize your customer communication journeys and maximize ROI.

Powerful. Seamless. Integrated.

Proactive communications

Notify customers proactively with real-time triggers from existing systems such as CRM and order management.

Contextual engagement

Engage customers through relevant communications by leveraging CRM data, purchase history, recent events, or actions.

Instant request fulfilment

Eliminate manual delays with automation. Automate end-to-end request fulfillment and offer provisioning with integrations.

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