Integrations

The right fit for every system.

Orchestrate customer interactions with your existing backend systems, cloud applications, and partner services.

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Integrate with any system

Proactive outbound interactions

Enable third-party systems to trigger outbound customer interactions in Webex Connect via APIs or files based on contextual customer and business actions and events.

Contextual real-time inbound interactions

Receive data from customers and push that data back into your third-party business systems for real-time connectivity and visibility.

Outbound data system interactions

Push real-time data back into backend systems based on customer actions and responses using outbound webhooks.

File-upload based outbound messaging

Upload and process large data files to send personalized batch messages to customers quickly and at scale.

Prebuilt integrations.

A growing list of prebuilt integrations maintained by our expert team for out-of-the-box-functionality.

  • Salesforce

  • Epic

  • Freshworks

  • Webex Contact Center

  • Zendesk

  • Zoho

  • Sycurio

  • Google's Dialogflow CX

Custom integrations.

Build custom integrations based on your business needs.

  • Clearstep

  • Live Person

  • Oracle

  • Zeta

  • ServiceNow

  • Trustpilot

  • Genesys

  • Tealium

Webex Connect: One CPaaS Platform, Seamless Integrations

Discover how the flexible integration framework within Webex Connect can optimize your customer communication journeys and maximize ROI.

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Powerful. Seamless. Integrated.

Proactive communications

Notify customers proactively with real-time triggers from existing systems such as CRM and order management.

Contextual engagement

Engage customers through relevant communications by leveraging CRM data, purchase history, recent events, or actions.

Instant request fulfilment

Eliminate manual delays with automation. Automate end-to-end request fulfillment and offer provisioning with integrations.

Why Webex Connect?

  • Integrate with confidence

    Open integration framework that supports REST & SOAP APIs, SFTP-based integration, Webhooks, and out of the box SDKs.

  • Reuse custom integrations

    Reduce the need for complex coding and re-configuration by reusing integrations across workflows, teams, and departments.

  • Prebuilt and custom integrations

    Use our library of prebuilt integrations for popular business systems across multiple verticals.

  • Empower your developers

    Enable developers to manage and update integrations easily in a single, centralized platform.

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