Join us at Cisco Live.
Cisco Live delivers education and inspiration to technology innovators worldwide through large-scale events, as well as on-demand education.
June 2-6, 2024. Las Vegas. Mandalay Bay.
Cisco Live 2024.
As part of the Cisco family, we will be at the event showcasing how our enterprise CPaaS platform, Webex Connect, is powering richer, smarter customer interactions at scale through automated journeys across multiple channels. We’ll be hosting live product demos to showcase how enterprise IT and developers can build end-to-end, connected customer experiences.
We can’t wait to see you!
Our Sessions.
How deploying a cloud communications platform helps businesses connect with customers (PSOCCT-1015) with Brian Heikes
Imagine you could anticipate your customers' needs before they realize they even need the support. It’s possible with proactive, two-way customer communications. With Webex’s single, centralized communications platform, companies can centrally automate and orchestrate customer interactions throughout the entire customer journey. We’ll show you how AI, APIs, and low code tools are revolutionizing customer experience.
Implementing Customer Interaction Automation Using Webex Connect (BRKCCT-2957) with Stefan Zeidenberg.
IT is at the heart of all digital transformation projects that aim to deliver smarter, richer customer interactions but there is constant pressure to speed up innovation to support the requirements from the broader business. As a consequence, developers are looking for quick and easy-to-use communications APIs and tools that also reduce technical complexity. In this session learn about our CPaaS platform, Webex Connect.
Understanding Webex Connect as the platform for customer engagement using digital channels (BRKCCT-2722) with Ramy Riad and Devon Meerholz.
This session provides a detailed examination of the digital channels available in Webex Connect, as well as its capabilities and how business logic can be implemented graphically to orchestrate customer interactions involving digital communication channels for input and output, native functions, external integrations and contact centre agent assistance.
An Interactive Workshop: Redefining Customer Interactions with Digital Messaging and Conversational AI (IBOCCT-1007) with Dave Jennings.
This workshop goes beyond passive learning; it is a call to action for all attendees to actively participate. Throughout this session, participants will engage in a series of discussions and activities focused on the critical components of building a cutting-edge customer journey fit for the modern world. We will delve into the exploration of emerging channels, crucial integrations, and the transformative role of AI in streamlining communication and enhancing customer interactions. What tools are essential, what are a nice to have.
Meet with us at Cisco Live 2024.
We'd love to discuss your specific needs and get a deeper understanding of pain points in your current customer interactions and employee communications that could be alleviated by a cloud communication and orchestration platform like Webex Connect.
Get in touch with us to schedule a demo or meet with our experts onsite at the show.