Welcome to March's edition of Connector!

It's been a very strong start of the year so far in the world of cloud communications (CPaaS). As always, we're bringing you the latest updates, insights, and content to make sure you're in the loop.

Latest news.

How Webex Connect powers the Cisco Store's AI Chatbot.

Learn how the Cisco Store’s global events team uses Webex Connect to orchestrate and automate customer interactions across digital channels.

State of messaging research report.

What do consumers think about messaging channels and how do they use them? We polled 1,500 US customers and the verdict was loud and clear.

10 trends to consider when designing omnichannel customer journeys.

Discover the latest research into consumer attitudes and usage patterns from the survey The Autonomous Customer - Protecting the human experience in a digital world.

Read blog

Product news.

All about Webex Connect: our CPaaS platform

Learn how our platform enables digital interactions at scale across the entire customer journey, providing richer conversations with real-time, two-way messaging.

Explore Webex Connect

How our CPaaS APIs & flows come together.

Missed the first Webex Connect developer webinar? Watch it on-demand to learn how to quickly create and automate customer journeys to drive CX transformation.

Watch the recording