Case Study

BT Group partnership.

Explore BT Group and Webex CPaaS Solutions’ partnership that brings businesses and customers closer with digital messaging solutions
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BT and Webex CPaaS Solutions make superior CX a reality

As a leader in communications services, BT Group’s priority has always been to enable their clients to deliver the best customer experiences using digital communication channels and cloud technologies. They partnered with us over five years ago to transform the way their clients interact with customers using SMS and later, our CPaaS platform, Webex Connect.

 Learn how, we as partners, helped BT transform CX for its clients’ by:

  • Orchestrating and automating customers interactions from end-to-end

  • Enabling proactive communications across multiple channels

  • Integrating with existing business systems and processes to help BT deliver messaging solutions at scale

  • Allowing flexibility within Webex Connect for clients to switch channels as per customer preference and business need

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