Telecom case study


Case Study

A leading network operator using the latest digital channels.

Learn how a leading UK telecom company improved their customer interactions using Webex Connect and innovative channels like RCS.

An industry leader needs best-in-class communications

As a telecommunications company, it’s important to get mobile messaging right. And one of the UK’s largest mobile network operators was looking to transform the way they interacted with their customers.

In this case study, see how they revamped their approach to customer outreach, and get an inside look into how they are using Communications Platform as a Service (CPaaS) Webex Connect, to deploy different programs.

Learn how they achieved:

  • Rich two-way communications with channels like RCS

  • Increased engagement and conversion rates

  • Significant cost savings and positive ROI