Delivering customer experiences in retail.
Respond to rising customer expectations and retail disruption and drive consistent growth and loyalty by modernizing your CX strategy.
What goes into delivering a great customer experience?
Four factors came through the loudest: Simplicity, Consistency, Speed, and Convenience.
Delivering a great digital customer experience isn’t easy, but with conversational commerce, you can help customers make purchases or engage with your brand, enabling these four factors of CX and drive brand growth.
We expect by 2025, $290BN is to be spent on conversational commerce channels such as WhatsApp and Google Business Messages.
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Getting started with connected customer experiences.
Today’s customers expect brand interactions to be personalized and connected across all communication channels. They also want more control over how they buy and receive goods and services - and with endless choices at their fingertips.
This guide will look at the challenges and opportunities you can take advantage of to attract and retain life-long customer loyalty.
Download the eGuide to:
Understand the economic opportunity
Discover the four factors that go into delivering great CX
Learn the role of conversational commerce in delivering high-value experiences
Get a step-by-step journey through conversational commerce
Find out how to maximize customer happiness at minimal cost