Customer experience research report.

How ease of resolution, rapport, and relevant communications can transform customer loyalty—and your bottom line
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It's time to solve the customer experience trilemma

We spoke to over 2,000 consumers to understand what’s most important to them in their experiences with different brands.  We discovered that 75% of consumers see good customer experience as a reason to be a repeat customer with a business—making it just as important a factor as price (76%). 

Businesses can't ignore this shift in consumer demand, and CX transformation initiatives need to become a boardroom-level discussion.  Businesses need to act now by embracing the three areas of the CX trilemma - Resolution, Rapport, and Relevance. 

Our research reviewed how customers feel about the way businesses interact with them – looking at the channels used, consumer preferences, and common challenges consumers face. Download the full report to find out more insights.

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