Achieve a 330% ROI with Webex Connect.

Customers expect communications with brands to be convenient, relevant, efficient and considering their preferences at all times. Therefore, integrating, scaling and orchestrating communication journeys becomes a vital attribute of how organizations create superior customer experiences.

Forrester Consulting conducted a Total Economic Impact (TEI) study to determine the cost savings and business benefits enabled by Webex CPaaS Solutions' Communications Platform as a Service (CPaaS), Webex Connect. They discovered that by deploying the platform, customers can expect a ROI of 330%. 

Download the report to learn how:

• Creating and managing customer journeys was reduced from days to minutes.

• Scalable mobile communications improved customer onboarding processes – bringing more than $1.2 million in productivity and cost savings.

• Improved self-service capabilities increased efficiency in customer support functions through the use of channels such as SMS and WhatsApp.