Forrester: Total Economic Impact™ of Webex Connect.
In this Forrester Consulting Study, discover the cost savings and business benefits enabled by Webex CPaaS Solutions.
Achieve a 330% ROI with Webex Connect
Thinking about investing in a cloud communications platform? Forrester's TEI report takes you through their findings on investing in Webex Connect, reviewing it's associated costs, risks, flexibility and benefits.
Learn about:
Use case study - an existing client requirements, challenges and solution
Analysis of benefits - productivity savings, reduction in customer enquiries
Analysis of costs - licensing fees, implementation and management
About this report
Total Economic Impact is a methodology developed by Forrester Research that enhances a company’s technology decision-making processes and assists vendors in communicating the value proposition of their products and services to clients. The TEI methodology helps companies demonstrate, justify, and realize the tangible value of IT initiatives to both senior management and other key business stakeholders.
This study is commissioned by Webex and delivered by Forrester Consulting.
Cost savings and business benefits enabled by webex connect.
Forrester Consulting conducted a Total Economic Impact (TEI) study to determine the cost savings and business benefits enabled by Webex CPaaS Solutions' Communications Platform as a Service (CPaaS), Webex Connect.
Download the report to learn how:
Creating and managing customer journeys was reduced from days to minutes.
Scalable mobile communications improved customer onboarding processes – bringing more than $1.2 million in productivity and cost savings.
Improved self-service capabilities increased efficiency in customer support functions through the use of channels such as SMS and WhatsApp.