Cisco is a Leader, IDC MarketScape report for CPaaS 2023.
IDC MarketScape Worldwide CPaaS
The Communications Platform as a Service (CPaaS) market is still one of the strongest IT sectors and while many companies are delivering their digital transformation plans, refining and perfecting customer engagement is still a complex process. CPaaS is ideal to simplify and automate customer journeys for great customer experiences.
Cisco has a CPaaS solution, Webex Connect, as part of its Webex CX portfolio. We offer a secure, scalable, and compliant CPaaS solution that is designed specifically for enterprises, and delivers end-to-end customer journeys across multiple communication channels, that integrate with existing back-end systems.
Download the report to learn:
IDC opinion and latest insights into the CPaaS market.
Key attributes for enterprises to consider in choosing a CPaaS provider.
What makes Cisco a Leader in the IDC MarketScape, and IDC’s view on when to consider Cisco for CPaaS: “if you are an enterprise company with diverse employee communications and customer engagement requirements”
Source: "IDC MarketScape: Worldwide Communications Platform as a Service 2023 Vendor Assessment”, by Courtney Munroe and Melissa Fremeijer-Holtz, May 2023, IDC # US50607923
The IDC MarketScape vendor analysis model is designed to provide an overview of the competitive fitness of ICT suppliers in a given market. The research methodology utilizes a rigorous scoring methodology based on both qualitative and quantitative criteria that results in a single graphical illustration of each vendor’s position within a given market. The Capabilities score measures vendor product, go-to-market and business execution in the short-term. The Strategy score measures alignment of vendor strategies with customer requirements in a 3-5-year timeframe. Vendor market share is represented by the size of the circles. Vendor year-over-year growth rate relative to the given market is indicated by a plus, neutral or minus next to the vendor name.