Webinar
How conversational messaging is transforming CX.
Conversational messaging channels from WhatsApp, Instagram, RCS, and Google’s Business Messages among others, are essential to the omnichannel messaging, offering consumers a choice in how they want to engage.
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Meet your customers on their preferred channel.
Channels enable brands to lead with personalized, two-way conversational interactions for everything from proactive notifications to solving FAQs. Nonetheless, understanding how and when to use them effectively has proven to be a challenge for many enterprises today.
Watch this webinar with David Creasey-Benjamin from Webex CPaaS Solutions and Ephraim Muvirimi, Global Contact Center Lead from MSI Reproductive Choices to learn:
The key features of channels like RCS, Google’s Business Messages, Apple Messages for Business, Instagram and their future growth expectations
Best practices and how to use them to create a more connected customer experience
A deep dive of some live, in-market use cases and their business impacting results