WhatsApp for Business: Latest features, roadmap and success stories.
Be where your customers are
In today’s digital-first world, delivering great CX plays a crucial role in deciding a business’ future. Being able to connect and interact with customers on channels they already use is key to building lasting relationships and achieving greater customer experience (CX) and customer satisfaction (CSAT) scores. We know that consumers today look for brands that invest in getting to know them, tailor their services to them, and remain available 24/7.
In this session, hear from WhatsApp’s Yulia Dakin and David Creasey-Benjamin, Future Messaging Evangelist at Webex, who discuss WhatsApp for Business. The world’s most popular digital messaging channel has not only paved the way for great CX but also enables automation of processes to help cut back on costs and improve efficiency.
Watch the webinar to learn about:
The key features and benefits of WhatsApp for Business over traditional channels such as SMS
Popular use cases and customer stories in sectors such as banking, automotive, insurance, retail, etc.
The release and features roadmap for the coming months