HIPAA-compliant healthcare communications with Webex Connect

Ensuring data security in healthcare communications

When it comes to choosing a CPaaS (Communications Platform as a Service) provider for your healthcare communications, prioritizing the protection of patient information is a top priority. At Webex, we understand this fully–and as part of Cisco, our CPaaS solutions boast a robust security framework built on a longstanding legacy. Webex Connect, alongside our interactive marketing cloud and contact center applications, strictly adhere to the stringent privacy and security regulations outlined in the Health Insurance Portability and Accountability Act of 1996 (HIPAA). We are fully committed to ensuring the utmost protection for individuals' protected health information (PHI) and electronic protected health information (ePHI).

What is HIPAA privacy law anyway?

HIPAA (Health Insurance Portability and Accountability Act) is a U.S. law that protects the privacy and security of individuals' medical information. It sets standards for healthcare providers, insurers, and other entities to safeguard patients' health data and ensures their right to control how it is used and disclosed.

Maintaining security in new digital channels

Steve Murphy, Chief Information Officer at Webex CPaaS Solutions, North America, emphasizes the significance of a secure infrastructure and compliant products in the evolving landscape of digital health channels.

As digital health channels and options increase, the importance of providing a secure infrastructure and compliant products to protect personal health information is critical for our clients and partners.

Steve Murphy, Chief Information Officer at Webex CPaaS Solutions.

One of these digital channels increasing in popularity is Telehealth services. Remote medical consultations are gaining remarkable traction with a recent study by Frost & Sullivan predicting a sevenfold increase in telehealth usage by 2025. And patients are embracing these technological advancements, with 76% reporting satisfaction in a survey conducted by McKinsey & Company.

Kickstarted by the COVID-19 pandemic, companies are leveraging digital communication channels to provide contactless care while upholding the high standards of service that patients expect. At Webex, we provide a secure environment for communications via Telehealth and all other channels, so you can provide your patients with the best possible communication experiences while maintaining data privacy.

A trusted partner in healthcare communications

The Webex CPaaS Solutions product suite facilitates business-critical healthcare communications worldwide. Esteemed healthcare companies such as Walgreens, McKesson, and the National Health Service (NHS) in the UK have entrusted us with their communication needs. With our HIPAA-compliant solutions, we are committed to offering secure messaging and peace-of-mind for all who use our products.

Secure communications with Webex

To learn more about Webex's commitment to maintaining HIPAA-compliant communication, visit our healthcare solutions page or get in touch with one of our experts.

Healthcare solutions