Awarded with Best RCS Initiative.
Juniper Research have recognised Webex CPaaS Solutions with the Best RCS Initiative, based on our recent partnership with Southwark Council to improve their debt collections services.
Get the full story of our work with Southwark Council by downloading the case study, and find out why RCS is a must-have channel to deliver conversational experiences.
Southwark London Borough Council is a local authority in the UK with responsibilities for council tax and local services such as housing, education, and environment. Due to the rise in fraud and phishing scams, Southwark have faced issues when sending payment collection communications via SMS and email, with customers often unsure of the legitimacy of the message they are receiving.
To solve this issue, Southwark worked with Webex CPaaS Solutions to use RCS Business Messaging (RCS) to help build trust and legitimacy with their customers while also creating a compelling customer experience through the rich messaging features. With RCS, messages are sent from verified business accounts with custom branding to improve security and consumer trust. The Webex Connect platform facilitated this solution for Southwark seamlessly identifing RCS-enabled handsets and seamlessly sending them an RCS message instead of SMS, non-RCS enabled handsets were still sent communications via SMS.
Award-winning initiative with proven results.
0%
of customers felt reassured
0%
increase in messages that were delivered
0%
increase in customers taking action
0%
increase in customers choosing to pay
In order to measure the success of using RCS Business Messaging for collections management, Southwark Council designed and shared a survey with their customers to determine the effectiveness of the channel. The results of the customer survey were impressive.
Download the Southwark Council case study.
See how we worked with Southwark Council's existing technology partner, Telsolutions, to use Webex Connect and RCS Business Messaging to improve the communications experience. Download the case study to find out how:
RCS build consumer trust and increased engagement rates for payment collection.
That 90% consumers felt more reassured and better served than before.
Southwark are planning to use the channel for more use cases across their teams.
Awarded CPaaS provider of the Year.
Juniper Research have also recognised Webex CPaaS Solutions as the leading CPaaS Provider of the Year.
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