Webex CPaaS Solutions

Awarded with Best RCS Initiative.

Juniper Research have recognised Webex CPaaS Solutions with the Best RCS Initiative, based on our recent partnership with Southwark Council to improve their debt collections services.

Get the full story of our work with Southwark Council by downloading the case study, and find out why RCS is a must-have channel to deliver conversational experiences.

Get case study See award

Southwark London Borough Council is a local authority in the UK with responsibilities for council tax and local services such as housing, education, and environment. Due to the rise in fraud and phishing scams, Southwark have faced issues when sending payment collection communications via SMS and email, with customers often unsure of the legitimacy of the message they are receiving.

To solve this issue, Southwark worked with Webex CPaaS Solutions to use RCS Business Messaging (RCS) to help build trust and legitimacy with their customers while also creating a compelling customer experience through the rich messaging features. With RCS, messages are sent from verified business accounts with custom branding to improve security and consumer trust. The Webex Connect platform facilitated this solution for Southwark seamlessly identifing RCS-enabled handsets and seamlessly sending them an RCS message instead of SMS, non-RCS enabled handsets were still sent communications via SMS.

“
RCS has been a game-changer in reassuring our customers that the messages we send are indeed from us and therefore this has significantly increased the payment rates for council tax collection and debt recovery. We look forward to working together with Telsolutions and Webex to introduce the channel for more local government services to increase customer engagement and improve our customer experience. ”
Norman Lockie, Head of Income Operations,

Award-winning initiative with proven results.

0%

of customers felt reassured

0%

increase in messages that were delivered

0%

increase in customers taking action

0%

increase in customers choosing to pay

In order to measure the success of using RCS Business Messaging for collections management, Southwark Council designed and shared a survey with their customers to determine the effectiveness of the channel. The results of the customer survey were impressive.

Download the Southwark Council case study.

See how we worked with Southwark Council's existing technology partner, Telsolutions, to use Webex Connect and RCS Business Messaging to improve the communications experience. Download the case study to find out how:

  • RCS build consumer trust and increased engagement rates for payment collection.

  • That 90% consumers felt more reassured and better served than before.

  • Southwark are planning to use the channel for more use cases across their teams.

All fields marked * are required
WEBEX CPAAS SOLUTIONS

Awarded CPaaS provider of the Year.

Juniper Research have also recognised Webex CPaaS Solutions as the leading CPaaS Provider of the Year.

Find out why

Want to learn more?

Get access to more resources.

How to get started with RCS?

Take your mobile messaging experience to the next level with new, app-like features.

Vodafone customer story

How we helped Vodafone launch their first major RCS campaigns and saw response rates soar up to 25%.

Messaging channels

Discover our portfolio of 16+ business messaging channels to deliver richer experiences.