Awarded CPaaS provider of the Year.
Juniper Research have recognised Webex CPaaS Solutions as the leading CPaaS Provider of the Year.
This is exciting as we believe customer experience is the key competitive advantage for consumer businesses. Every touchpoint, on every channel, is an opportunity to deliver rich, engaging, intuitive experiences.
Recognized as the leading CPaaS provider.
0M+
Messaging API hits per month
0B+
Journey flows per month
Juniper Research assesses CPaaS providers based on certain criteria, including features and benefits, product partnerships, certification & compliance and future business prospects.
Our proven enterprise CPaaS platform, Webex Connect, was recognized as a key solution for enterprises to manage business-critical customer interactions at scale. Our messaging infrastructure combined with our API and low-code tools help enterprises to lower costs, reduce complexity, and accelerate IT roadmaps. The platform is now supporting over 2 billion flows per month for our customers across our portfolio of 16+ channels.
Our award-winning platform, Webex Connect.
Make customer experience a competitive advantage.
Launch new customer experiences faster
With a single, central platform that combines low-code tools and programmable APIs with a high-performance runtime and execution engine for all customer interactions.
Provide seamless, consistent experiences
Automate and orchestrate end-to-end customer journeys that retain context throughout.
Enable frictionless CX across 16+ channels
Leverage our extensive portfolio of communication APIs and SDKs to engage customers on their preferred channels, including SMS, voice, email, Apple Messages for Business, Google Business Messages, WhatsApp and RCS.
Enterprise-ready software that empowers you.
Protect your investments
Integrate your existing backend business systems and communication channels, whether they're pre-built or bespoke
Reduce IT burden
Meet the needs of CX stakeholders with tools for a wide range of job roles such as technical and business analysts, operations staff, and product managers.
Worldwide coverage
High quality, low latency connections with direct tier 1 carrier connectivity across the US, Canada, UK, India, and Germany for lower cost and higher security connections, and over 200+ countries for outbound SMS and 40+ countries for two-way SMS.
One of our latest success stories.
SMARTY's existing communications technology processes were anything but simple; they had different SMS and email providers which made alignment between channels and data analysis difficult, and labour intensive. Find out how Webex Connect helped orchestrate their end-to-end personalized communications for their growing customer base.
Awarded with Best RCS Initiative.
Juniper Research have also recognised Webex CPaaS Solutions with the Best RCS Initiative, based on our recent partnership with Southwark Council to improve their debt collections services.
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