Case Study

oneSource.

Empowering ethical debt resolution. Explore how oneSource enhanced customer engagement, trust, and payment rates using Webex Connect, creating better outcomes for all stakeholders involved
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oneSource is transforming debt resolution with Webex Connect

oneSource Debt Resolution Service is an esteemed Public Sector Shared Service based in the UK, dedicated to providing ethical debt resolution services for the public sector. The company aimed to transition from traditional methods and embrace personalized digital communications to better understand and serve customers. To achieve this, oneSource leveraged Webex’s Communications Platform as a Service (CPaaS) solution, Webex Connect, to implement Rich Communication Services (RCS).

See how oneSource used Webex Connect to personalize their customer communications. Download the case study to find out how they:

  • Increased payment rates by 30% since implementation

  • Improved customer engagement, boosting read rates to 92%, up from 59% in 2022

  • Enhanced operational efficiency and redefined the relationship with their customers

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