Pharmacy case study

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Case Study

US pharmacy retailer enhances Rx alerts and refill reminders.

How a prominent US pharmacy retailer delivers frictionless, app-like experiences for their Rx refill program using RCS and Webex Connect.

What's inside
Verified updates for patient peace of mind

This leading pharmacy retailer became one of the first brands in the US to interact with patients using RCS. The result? Significant gains in customer engagement.

In this case study, we’ll look at how the pharmacy enhanced its Rx refill program to improve Rx refill rates—and the added benefits of unifying its communications in a single, cloud-based platform.

Learn how they achieved:

  • Streamlined and branded communications

  • 100% delivery rate and 80% read rate on RCS messages

  • Enhanced reporting and visibility into customer engagement

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