Transforming contact center performance.

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Case Study

Virtual assistant for leading UK Retailer.

A global home furniture retailer wanted to explore how they could provide an automated solution to high-volume, low-value customer service enquires.

What's inside
A leading retailer responded to the latest customer expectations for digital self-service and instant customer service gratification.

Working with the retailer’s Customer Experience Team, we proposed building a virtual assistant that could act as a new digital frontline. The virtual assistant would solve the most common customer inquiries, optimizing customer inquiry response speed, whilst enabling their agents to focus on serving those customers with higher value queries.

The results
  • Automated resolution to common enquires

  • CX has been improved through self-service

  • 25% reduction on contact centre enquiries

Download the case study today to get the full story of building a virtual assistant for a leading retail provider.

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