imimobile adds new product capabilities

IMImobile adds new chatbot, push notification and digital customer engagement capabilities

London

IMImobile, a cloud communications software and solutions provider that helps companies use mobile and digital technologies to engage with customers, today announces that it has added new digital customer engagement capabilities to IMIdigital; its content management and service delivery platform.

This comes on the back of its recently renewed multi-year contract with MTN; the leading mobile telecommunications company in Africa, to support its digital lifestyle services. Under the agreement IMImobile is providing its digital customer engagement software suite to help MTN take advantage of new digital technology trends, to optimise the customer experience for rich digital content services.

New product capabilities added to IMIdigital include the addition of social channels such as Facebook Messenger, push notifications and IMImobile’s chatbot solution, to enhance and automate the mobile content service discovery experience for consumers.

Herman Singh, Chief Digital Officer of MTN Group commented, "MTN is pleased to renew the contract with IMImobile and looks forward to accelerating the growth of its already successful Digital Lifestyle Services portfolio with new capabilities, products and services delivered under this agreement."

Jay Patel, Chief Executive Officer of IMImobile added, “We are pleased to continue helping MTN to grow its digital services and look forward to developing the next generation of digital services for the African consumer.”

IMImobile has been a partner to MTN Group since 2009, supporting the mobile operator to run over 4,000 digital lifestyle services across 20 countries. Other leading mobile operator groups worldwide are also using IMImobile’s digital customer engagement solutions to enhance their customer experience strategy.

For further information please contact:

Charlotte Jewsbury, Marketing Director. jewsbury@cisco.com
(408) 526-4000

About Webex CPaaS Solutions

Webex CPaaS Solutions (previously known as imimobile) provides cloud communications software and services that manage business-critical customer interactions at scale. 

Our enterprise-grade, cloud communications platform (CPaaS), Webex Connect delivers end-to-end customer journeys by orchestrating, automating, and monitoring interactions and integrating with existing, disparate back-end systems. This provides a choice of tools and capabilities for IT teams, developers and line of business teams to build seamless customer experiences

We also provide a set of SaaS applications designed specifically for business users who are looking for pre-packaged applications for use within their organization; these include Webex Campaign, Webex Engage, Webex Notify and Webex Assist.

To put it simply, we help businesses to lower costs, reduce complexity and accelerate IT roadmaps. We believe that customer experience is the key competitive advantage for consumer businesses. So, we’re creating a world where enterprises can stay constantly connected to their customers. A world where every touchpoint, on every channel, is an opportunity to deliver rich, engaging, intuitive experiences.