imimobile announces integration of WhatsApp Business solution into its enterprise cloud communications platform Webex Connect

The WhatsApp Business solution enables businesses to connect with over 1.5 billion users in a simple, reliable, and private way across 180 countries worldwide.

London

Global cloud communications software and solutions provider IMImobile PLC, today announced the integration of the WhatsApp Business solution into its enterprise cloud communications platform Webex Connect.

The WhatsApp Business solution enables businesses to connect with over 1.5 billion users in a simple, reliable, and private way across 180 countries worldwide. As a WhatsApp Business solution provider, the Webex Connect platform will enable enterprises to seamlessly integrate the WhatsApp Business solution into their customer communications strategies, and drive engagement through intelligent and context-aware messaging.

“We are excited to announce the integration of the WhatsApp Business solution today in our Webex Connect platform. We understand that today’s consumers want to communicate with businesses the same way they engage with friends and family - anytime and anywhere. The WhatsApp Business API helps to connect businesses and customers quickly and easily,” said Jay Patel, Chief Executive of IMImobile.

IMImobile customers can use the WhatsApp Business solution to improve their customer experience through alerts, notifications on order status, deliveries, and appointments; and customer self-service and support, to initiate and automate routine customer conversations and provide seamless agent assistance.

Integration of the WhatsApp Business solution with Webex Connect's communication flow builder and multichannel API also enables businesses to provide automated fall-back to different channels, such as SMS, for urgent communications to ensure customers receive the intended message irrespective of online access.

To allow businesses to better manage conversations with their customers, the WhatsApp Business API will also be integrated into IMImobile’s unified omnichannel agent chat product, IMIchat, which enables customer service agents to engage in two-way conversations at the perfect point in the customer journey.

You can sign up for WhatsApp Business solution through Webex Connect, by clicking the link.

For further information please contact:

Charlotte Jewsbury, Marketing Director. jewsbury@cisco.com
(408) 526-4000

About Webex CPaaS Solutions

Webex CPaaS Solutions (previously known as imimobile) provides cloud communications software and services that manage business-critical customer interactions at scale. 

Our enterprise-grade, cloud communications platform (CPaaS), Webex Connect delivers end-to-end customer journeys by orchestrating, automating, and monitoring interactions and integrating with existing, disparate back-end systems. This provides a choice of tools and capabilities for IT teams, developers and line of business teams to build seamless customer experiences

We also provide a set of SaaS applications designed specifically for business users who are looking for pre-packaged applications for use within their organization; these include Webex Campaign, Webex Engage, Webex Notify and Webex Assist.

To put it simply, we help businesses to lower costs, reduce complexity and accelerate IT roadmaps. We believe that customer experience is the key competitive advantage for consumer businesses. So, we’re creating a world where enterprises can stay constantly connected to their customers. A world where every touchpoint, on every channel, is an opportunity to deliver rich, engaging, intuitive experiences.