imimobile launches new chatbot solution for contact centres

New IMIbot.ai solution to be showcased at this week’s Future of the Contact Centre Conference in London

London

IMImobile, a cloud communications software and solutions provider that helps companies use mobile and digital technologies to engage with customers, today announces the launch of IMIbot.ai, its automated end-to-end chatbot customer engagement solution.

The solution builds on the success of IMImobile’s existing chatbot technology and is designed to work with multiple messaging channels and AI engines such as SMS, Facebook Messenger, WhatsApp, Skype and Amazon Alexa. IMIbot.ai can be easily used in conjunction with live agent messaging via chat and voice in Contact Centres, delivering a consistent and joined-up experience across customer channels.

IMImobile’s announcement comes on the back of recent chatbot and interactive messaging deployments for mobile operators, banks and utility companies.

Jay Patel, Chief Executive Officer, at IMImobile comments: “AI is offering an unparalleled opportunity for enterprises to automate and drive greater levels of efficiency into their Contact Centres. The secure and scalable implementation of a new chatbot service is as important as the technology itself, and the ability to integrate and orchestrate easily with existing channels.

With half of the world’s population now using one of the top four messaging apps, our channel-agnostic chatbot solution can help enterprises automate and transform the way they serve their customers through conversational messaging.”

For further information please contact:

Charlotte Jewsbury, Marketing Director. jewsbury@cisco.com
(408) 526-4000

About Webex CPaaS Solutions

Webex CPaaS Solutions (previously known as imimobile) provides cloud communications software and services that manage business-critical customer interactions at scale. 

Our enterprise-grade, cloud communications platform (CPaaS), Webex Connect delivers end-to-end customer journeys by orchestrating, automating, and monitoring interactions and integrating with existing, disparate back-end systems. This provides a choice of tools and capabilities for IT teams, developers and line of business teams to build seamless customer experiences

We also provide a set of SaaS applications designed specifically for business users who are looking for pre-packaged applications for use within their organization; these include Webex Campaign, Webex Engage, Webex Notify and Webex Assist.

To put it simply, we help businesses to lower costs, reduce complexity and accelerate IT roadmaps. We believe that customer experience is the key competitive advantage for consumer businesses. So, we’re creating a world where enterprises can stay constantly connected to their customers. A world where every touchpoint, on every channel, is an opportunity to deliver rich, engaging, intuitive experiences.