4,325 valuable pieces of FFT feedback to drive transformation received in just 3 months.
Lancashire and South Cumbria were looking for a new PX platform that offered flexibility and advanced features for feedback analysis, as they were finding free text scrutiny too time-consuming, whilst qualitative responses were hard to quantify. They also lacked resources for inputting data from paper copies of FFT cards and had a laborious manual method for actioning NHSE reports.
They selected the Webex (formerly Healthcare Communications) multi-channel platform and now can see real time patient feedback with the latest analytics, enabling staff to focus on engagement rather than the manual burden of response collection and interpretation.
Digital patient surveys via QR codes presented in many locations and formats to increase patient engagement.
Visual graphs and reports are ‘meeting ready’ with the click of a button.
Intuitive functionality enables the trust to easily create actions from valuable feedback.
