Implementing a Patient-Focused Strategy to Improve the Digital Patient Experience.
Navigating the Shift to Personalized Patient Experiences
During the pandemic, healthcare providers scaled up virtual care and other automated digital services at an unprecedented pace to accommodate their patients. Post-pandemic and amidst a continuing rise in consumerism, providers are undergoing a digital health transformation and thus are being more thoughtful in delivering patient-centric care for better patient experiences, which translate to higher quality care and improved outcomes.
Yet, how can providers move from a one-size-fits-all approach for engaging with their patients to a more personalized approach? What strategies and technologies can successfully support this transition? We’ll look at HIMSS’ recommendations for improving the patient experience through person-enabled health and how Kaleida Health has leveraged technology to enhance its patient engagement seamlessly and effortlessly.
In this webinar, you will learn:
What comprises a digital-first, patient-focused strategy
The role of AI and analytics in delivering an improved patient experience
Use cases in which technologies such as intelligent automation, digital channels and chatbots have enhanced the patient experience