Enhancing CX with Enterprise CPaaS.
IDC details how a flexible Enterprise CPaaS platform will transform customer experience and enable enterprises to differentiate their services.
IDC give their expertize on what to look for in a CPaaS provider.
Enterprises need a flexible CPaaS platform that facilitates a seamless customer engagement strategy across multiple channels that is relatively simple to implement and operate. Such a strategy will transform CX efforts and enable enterprises to differentiate their services.
A CPaaS platform should have:
Trusted technology
Focus on innovation and rapid release cycles
Service assurance
Central control and transparency
Advanced conversation automation
Professional services support
International Data Corporation (IDC) is the premier global provider of market intelligence, advisory services, and events for the information technology, telecommunications and consumer technology markets.
A CPaaS guide for the enterprise.
Discover how Enterprise Communications platform as a Service (CPaaS) solutions are playing a crucial role in customer experience (CX) transformation, enabling enterprises to overcome legacy challenges to facilitate a seamless customer engagement strategy across multiple channels.
The whitepaper gives insight into:
The evolution of embedded enterprise cloud communications
How CPaaS addresses IT and business challenges to accelerate CX transformation
Compelling and popular CPaaS use cases across marketing, customer service and operations
How providers are democratizing CPaaS capabilities to a new layer of knowledge workers
The functionality and attributes to look for in an Enterprise CPaaS provider
The benefits of Enterprise CPaaS for IT and the wider business