Find out how Southwark Council built consumer trust through innovation.
Southwark London Borough Council is a local authority in the UK with responsibilities for council tax and local services such as housing, education, environment and more. They had faced issues when sending communications via SMS and email, with customers often unsure of the legitimacy of the message they are receiving.
See how we worked with their existing technology partner, Telsolutions, to use Webex Connect and RCS Business Messaging to improve the communications experience. Download the case study to find out how:
RCS build consumer trust and increased engagement rates for payment collection.
That 90% consumers felt more reassured and better served than before.
Southwark are planning to use the channel for more use cases across their teams.