See how the achieved a 0.14% customer complaint rate
It is vital for water companies to achieve OFWAT’s targets for delivering excellent customer service. As part of exceeding those targets, Webex CPaaS Solutions is the chosen partner of one of the UK’s leading water utility companies, providing communications to over five million customers.
Download this case study to learn how we helped improve this utilities provider billing experience, reduce customer complaints, and gather customer feedback.
Customer ‘bill shock’ has now been reduced through billing updates
Customers are now kept updated with real-time service disruption alerts
Real-time evaluation surveys are now being used to gather feedback and improve NPS
