Patient Experience Surveys.
Capture real-time feedback to experience care through your patient’s eyes.
Leading NHS partner for the Friends and Family Test.
Patient first surveys.
Empower every patient to shape service improvement while eliminating bias with multi-channel survey options.
Extract diverse patient perspectives
Personalised surveys
Connect with patients fast and effortlessly via their channel of choice, while freeing staff from the burden of survey collection.
In the moment feedback
Instantly pinpoint areas for improvement with real-time responses and alerts, enabling staff to address critical issues without delay.
Engage every voice
Empower all patients to share their experience with multi-language options, child-friendly pictorial surveys, large print and NHSE compliant, inclusive designs.
The Friends and Family Test.
Fully managed service - we take care of communications, you focus on patient care.
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Friends and Family Test provider
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NHS outpatient feedback
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NHS Trust partners
Features built specifically to get the most out of FFT feedback.
‘You Said, We Did’ posters
Showcase patient feedback and improvements with automatically created print-ready posters.
Goosebump evoking feedback
Collect impactful patient voice recordings and virtual stories to bring powerful care experiences to life.
Automated UNIFY reporting
Download monthly figures and track action plans effortlessly.
Feedback publishing
Share patient comments across microsites, waiting room screens, and Trust websites to highlight staff dedication and promote transparency.
Real-time feedback, real-time impact.
Eliminate guesswork with automated reporting and AI-powered analytics.
Dynamic, customisable dashboard
Get real-time insights tailored to departments, locations, or clinicians with interactive visuals, live keyword tracking, and clickable word clouds.
Instant, tailored reports
Create presentation-ready reports, from boardroom summaries to detailed ward-level insights, in seconds—no manual work needed.
On-the-go feedback
Collect feedback anytime, anywhere with our offline-enabled iOS app—ensuring uninterrupted insights wherever you are.
Powerful visuals
Identify themes and performance gaps instantly with heatmaps and benchmarking tools, making resource allocation reviews easier than ever.
Get closer to patient groups
Use trend analysis and question comparisons to uncover key drivers of care, helping you tailor improvements across patient demographics.
Say goodbye to manual comment reviews.
Sentiment analysis: unlock the feedback goldmine
Transform how you interpret free-text feedback with our powerful embedded sentiment analysis.
Effortlessly uncover emotions, attitudes, and hidden improvement ideas in seconds.
This smart tool automates the heavy lifting—collating, RAG-rating, and spotlighting key phrases, so your team can focus on what truly matters, enhancing patient care.
