Every interaction makes customers smile.

Redefine the purchase journey with intelligent automation and contextual promotions.

Talk to an expert Discover our CPaaS platform

Popular solutions.

  • Automated order status and refund updates

  • Abandoned cart alerts

  • Personalized offers

  • Proactive disruption management

  • AI-driven self-service

  • BOPIS and curbside pickup notifications

Who we work with.

Transform how you interact and serve customers.

Make customer-centric service a reality

AI and automation

Automate order status, refunds, and returns enquiries. Enable customers to modify orders or delivery information with AI-driven chatbots. Seamlessly handover complex enquiries to service agents using digital messaging channels.

Easy self-service

Empower customers to find the answers they need without agent assistance. Deploy FAQ bots and live chat to understand customer intent and help find solutions faster.

Real-time consent management

Give customers the tools they need to manage their preferences, opt-in/opt-out status, and profile information in real-time.

Create experiences as unique as your customers

Conversational experiences

Choose from 10+ digital channels to reach customers on channels they prefer. Enrich customer journeys with rich media, suggested actions, quick replies, and carousels.

Personalized shopping

Design and execute targeted marketing campaigns quickly with personalized offers, deals, and discounts. Unlock the potential of interactive push, in-app notifications, and other rich media channels.

Be there throughout the purchase journey

Proactive alerts and notifications

Send proactive payment reminders, delivery information, return updates, or refund notifications. Send secure, two-way alerts using digital channels like Facebook Messenger, Apple Messages for Business, RCS, and more.

Real-time updates and offers

Update your customer loyalty experience by offering mobile wallet cards and coupons that can update points and promotions in real-time and send location-based notifications.

Close the loop

Avoid abandoned carts with proactive in-app or push notifications. Trigger BOPIS journeys with automated alerts on customers' preferred channels. Gather customer feedback with interactive automated surveys.


IT buyer’s guide for CPaaS.

CPaaS is one of the most exciting opportunities in the cloud communications space. A growing number of enterprises are using APIs, SDKs, and low-code tools within CPaaS solutions to design communications-enabled applications that enhance digital competitiveness. Discover the key features and functionality that you need to look for in an Enterprise CPaaS solution.

Why Webex CPaaS Solutions?


Drive brand loyalty and customer retention with personalized offers, deals, and new arrivals based on customer preferences and data.


Rapidly build cross-sell and upsell journeys using a low-code workflow builder that launches new customer journeys in no time.


Integrate with existing systems such as Magento, Shopify, Salesforce, Freshdesk, and more to create a seamless shopping experience.

Order the right solutions for your customers.

Talk to one of our experts today.