Case Study

UK Utilities Provider.

Providing customer communications to over five million customers across the UK.
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Two-way messaging improves experience and reduces costs for a UK water company

It is vital for water companies to achieve OFWAT’s targets for delivering excellent customer service. As part of exceeding those targets, Webex CPaaS Solutions is the chosen partner of one of the UK’s leading water utility companies, providing communications to over five million customers.

Download the case study to learn how Webex CPaaS Solutions, which are deployed across multiple departments, are helping to improve the billing experience, reduce customer complaints, and gather customer feedback.

  • Customer ‘bill shock’ has now been reduced through billing updates

  • Customers are now kept updated with real-time service disruption alerts

  • Real-time evaluation surveys are now being used to gather feedback and improve NPS

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